These terms are the agreement between you and [LEGAL ENTITY NAME] ("MilanSetu", "we", "us") for the MilanSetu mobile application and the services offered through it. By creating an account or using the app, you accept them. If you do not accept them, please do not use the app.
1. What MilanSetu is
MilanSetu is a matrimonial service operated in partnership with registered marriage bureaus. Members submit a biodata, a bureau reviews and publishes it, and introductions are made through that bureau. We are an introduction platform. We are not a marriage broker, a background-check service, or a party to anything that happens between two families after an introduction.
2. Who may use it
- You must be at least 18 years old if you are a woman, and at least 21 if you are a man — the minimum legal ages for marriage in India.
- You must be legally free to marry. If you are married, you may not hold a profile unless your marriage has been legally dissolved or your spouse has died, and you must say so truthfully on your biodata.
- One person, one profile. A profile created for someone else — a son, a daughter, a sibling — must say so and must have that person's consent.
- You may not use MilanSetu if we have previously closed your account.
3. Your account
Your account is created when your registration is submitted, and it stays closed until your bureau accepts your biodata and your membership fee is received. You are responsible for what is done through your account, so keep your password to yourself. Tell your bureau at once if you think someone else has it.
Everything on your biodata must be true — age, marital status, education, occupation, income, family details and photographs included. A biodata that misleads other members is the single most serious thing you can do here, and it is grounds for us closing your account without a refund.
4. The membership fee
- Membership is a one-off fee, shown to you before you pay. Payments are handled by Razorpay; we do not see or store your card or UPI details.
- Your membership begins when the payment is confirmed and your bureau activates your profile.
- The fee pays for your profile being published and circulated. It does not buy a match, a fixed number of introductions, or any particular outcome.
- Refunds: [STATE YOUR REFUND POLICY — e.g. "the fee is non-refundable once the profile is published, except where required by law". This must be decided by the operator and reviewed by a lawyer.]
- If a payment is taken but your membership does not open, contact your bureau. We can record a payment manually once we have confirmed it arrived.
5. What you may not do
- Post anything false, obscene, hateful, or that belongs to somebody else.
- Upload a photograph that is not of the person the profile is for, or that you do not have the right to use.
- Use the app to advertise, to sell anything, or to recruit for another service.
- Ask other members for money, or send money to a member you have not met through your bureau. We will never ask you for money inside the app except the membership fee.
- Copy, scrape or republish other members' biodatas or photographs anywhere.
- Harass, threaten or repeatedly contact anyone who has not responded.
6. How your biodata is shared
Your biodata is visible to your bureau and, once published, to other members within the bureau network. Your phone number and address are not shown to other members. Contact happens through the bureau, which is what lets either side step back without having handed over their personal details. What you choose to share directly with someone after an introduction is between you and them.
7. Notices, suspension and closing an account
Your bureau or our staff may attach a notice to your account, which you will see when you sign in. A notice on its own is only a message — you carry on using the app as normal.
We may also block an account, which stops it being used. We do this where a biodata appears to be false, where a member has been reported for harassment or for asking others for money, where a payment is disputed, or where we are required to. When we block an account we tell you so at sign-in. Blocks are lifted by your bureau, so please contact them.
You may close your account at any time by asking your bureau. We will stop publishing your biodata; see the Privacy Policy for what we keep afterwards and for how long.
8. What we do not promise
We do not verify the truth of what members write, beyond the checks your bureau carries out. We do not run criminal-record or financial checks. We do not promise a match, and we do not promise the app will always be available — we take it down for maintenance from time to time.
Please make your own enquiries before committing to anything. Meeting families, verifying documents and taking advice are your responsibility, and they matter more than anything a profile says.
9. Our liability
To the fullest extent the law allows, we are not liable for the conduct of any member or bureau, for anything that happens at or after an introduction, or for indirect or consequential loss. Where liability cannot be excluded, it is limited to the membership fee you have paid us.
Nothing here limits liability for fraud, or for anything that cannot be limited by law.
10. Our content
The MilanSetu name, logo, app and design are ours. What you upload stays yours — you give us permission to show it to your bureau and to other members for as long as your profile is published, which is what the service does.
11. Changes
We may change these terms. When we do, we will update the date at the top and, for anything significant, tell you in the app. Continuing to use MilanSetu after a change means you accept it.
12. Law and disputes
These terms are governed by the laws of India, and the courts at [CITY], [STATE] have exclusive jurisdiction. Please raise any complaint with your bureau first, and then with us at [SUPPORT EMAIL] — most things are settled far faster that way.
13. Contact
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[SUPPORT EMAIL] · [SUPPORT PHONE]